Archive for the ‘Customer Service’ Category

Oct 01 2011 5 Customer Service Tips That Won’t Make You GASP!
Customer service tips

If you’re not familiar with the furor caused by Melbourne clothing retailer GASP this week, you must have been on another planet. Not only was customer Keara O’Neill?ill-treated by “retail superstar” Chris (who appears to have a history for behaving inappropriately), the response from management was equally poor. While GASP management are claiming the bad

Posted in Communication, Customer Service by 5 comments
Apr 18 2011 Why Higher Price Tags Are Sometimes Better
Transparent pricing

Prior to building our new home in 2009, many an hour was spent traipsing through glamorous display homes ? oohing & ahhing over lighting fixtures and cupboard handles, imagining the memorable Sunday afternoons we’d spend overlooking the meticulously landscaped garden from our stylish alfresco dining area. And from $164,000 ? what a bargain!!!! Except of

Feb 28 2011 When Clients Go Dead On You
Client communication and relations

Following last week’s blog on 7 Steps to Mending Broken Fences (what to do when client relations break down), one of my readers asked if I had any ideas about how to deal with a clients who had gone dead on them. Not literally (thank goodness… that’s a whole ‘nother post!), but those clients who?hadn’t?been

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